Fulltime Customer Support Manager Material Services

Do you have a passion to lead a cross-functional team and optimize performance to achieve business goals. Plan work, ensure compliance, and maximize revenue. Analyze opportunities for improvement and engage with stakeholders to drive performance. Act as the first point of escalation for internal and external stakeholders. Join our client and keep aircraft in the sky!

About the company

Maintenance company for aircraft components

Salary and hours per week

• Salary: € 3.000 - € 6.000 depending on experience
• 36-40 hours per week
• Start: As soon as possible

About the job

Your job in a nutshell:
As Customer Support Manager of Material Services, you are responsible for the daily management of a team of Customer Support Representatives located in different facilities and countries. You also will be working on:

• will assume accountability for work delegated to your team-members to ensure performance in accordance with service level towards the customer.
• drive performance (OTD%, GM%,Quote hit rate) via operational management and continuous improvement, including (basic) performance reporting towards internal and external stakeholders.
• will represent your team in (cross) departmental meetings/events and actively engage with Operations, Programs and Commercial-stakeholders to maximize the operational performance of the Material Services business.

The Team:
You will be an active member of the Material Services team at Woensdrecht, Hoofddorp and Singapore. You will report to the Head of Programs. You will manage a team of 12+ Customer Support Representatives whilst having a full knowledge of the ERP and sales process in order to drive process improvement and/or back up some of your team member. You will work closely with the team of Program Managers and Product Managers.

What do you bring to the table?
You have relevant (hands-on) technical experience and understanding product portfolio. You also have excellent communication and stakeholder management skills and are an excellent negotiator. Furthermore, you have the ability to look for ways to add value beyond customers’ immediate requests and acts on them and have a broad understanding of the aerospace market and component trading within subject area. It is also important that you have:

• an hbo degree, or equivalent, in a technical/commercial discipline.
• a minimum of 3 years relevant work experience in managing (cross functional) teams.
• a minimum of 5 years relevant work experience within a commercial role (demonstrate commercial
  savviness).
• experience in continuous improvement projects and optimizations.
• demonstrated knowledge of shop processes and work order execution processes.
• demonstrated knowledge of Customer Support Processes.
• IPMA-D (desirable) & lean Six Sigma Greenbelt (desirable).
• excellent oral and written communication skills in the Dutch and English language.

What’s in it for you?
Working in this company gives you the opportunity to work in a dynamic and entrepreneurial environment, with innovative thinking and cooperation with a no-nonsense culture as the core. You will be guided by professional and dedicated colleagues, which will give you the knowledge and experience to further boost your career. Furthermore you'll get:

• a salary up to €6.000 ,- depending on your knowledge and experience.
• flexible hours and hybrid working from home.
• 27 holiday days and 13 ADV leave days per year based on fulltime.
• company laptop and phone.
• a lot of room for professional and personal growth.

Contact

Please note that we agreed with our clients to only introduce them to candidates who already live in or near Amsterdam. Although we understand that you are willing to relocate or commute, we have agreed with our clients not to accept this as an adequate option.

Are you interested in the position and do you have the required skills and experience. Please send us your CV with a short letter of motivation before Friday the 17th of May. You will receive an answer from us within 5 working days. For more information please check our website www.projob.nl or call us at 020 - 5738383. We are looking forward to hearing from you!