If you work in customer service then you will often have daily telephone contact to customers, therefore you are in fact the voice of the company. How you talk to people, how you provide them with the right information or solve a problem for them determines to a large extent what impression they gain of the company and: whether they will become or remain customers! An important role that varies every day because you never know in advance which questions will be put to you. Do you like a challenge and are you customer-oriented? Then customer service might be the right place for you to work and thrive.